Frequently Asked Questions
You are responsible for all utilities, including water/sewer/trash and electric
We set up the water account on your behalf while you set up your electric account at dominionenergy.com. The Ridgewood by Windsor has both a Cox and Verizon representative that you can contact directly to set up services.
Although personal checks and money orders are accepted forms of payment, the most convenient way to pay your rent is online through our Resident Portal. You may submit one-time payments or set up recurring rent payments via a checking account or credit card! Service fees may apply with a credit card payment.
All residents have the luxury of garage parking. The first vehicle is free and there is a fee for each additional vehicle, you can select reserved or non-reserved. Please visit our Deposits and Fees page on the website for more information.
The pool season is from Memorial Day to Labor Day, seven days a week between 11:00 am and 8:00 pm. The pools are operated by licensed lifeguards.
You may visit the office during business hours to be let back into your apartment. If you should find yourself locked out after hours, you may contact the emergency maintenance number at (866) 964-9295. (Identification may be required for entry and a fee may be billed to your account for after hour lock-outs.)
You do not need to be present for our maintenance technicians to perform work in your apartment home.
You may submit a service request through our convenient online Resident Portal or by calling the office directly at (703) 383-3996. If you should need immediate assistance, call the 24-hr maintenance phone number dedicated for emergency maintenance at (866) 964-9295.
We offer a resident referral program for our current residents. Please make sure that you mention your referral's name at your first point of contact with the leasing office. To learn more, please contact one of our leasing professionals at (703) 383-3996.
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